Posted in: Hotel/Resort Management in Scotland | Posted: |
Are you ready to dive into the dynamic world of hospitality, where every day brings new opportunities to create unforgettable experiences? Our client is seeking an experienced Deputy Manager to join their team and lead the charge in a fast-paced, wet-led business.
If you thrive on the excitement of managing a bustling bar or restaurant, inspiring your team to deliver excellence, and delighting guests with top-notch service, then this could be the perfect role for you!
Ideally, you'll bring:
Experience in a managerial role within the bar or restaurant industry.
Proven success in team management and operational improvements.
A passion for staying updated on drink trends, mixology techniques, and industry best practices.
Exceptional leadership skills that inspire and motivate those around you.
Outstanding organizational and communication abilities.
The ability to remain calm and composed under pressure. Responsibilities:
Assist the General Manager in the overall management of the restaurant, including staff supervision, customer service, and operational efficiency.
Lead by example in providing excellent customer service, ensuring that all guests receive a warm welcome and exceptional dining experiences.
Supervise front-of-house staff, including servers, hosts/hostesses, and bartenders, providing guidance, training, and support as needed.
Oversee daily restaurant operations, including opening and closing procedures, reservation management, and table seating arrangements.
Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues and exceed guest expectations.
Monitor restaurant cleanliness and appearance, conducting regular inspections and coordinating with staff to maintain high standards of cleanliness and hygiene.
Assist in inventory management, ordering supplies, and managing costs to ensure profitability while maintaining quality standards.
Collaborate with the management team to develop and implement strategies to drive sales, increase customer satisfaction, and enhance overall restaurant performance.
Adhere to company policies and procedures, including health and safety regulations, and ensure compliance among staff members. Requirements:
Previous experience working in a hospitality management role, with at least 2 years of experience in a similar capacity.
Strong leadership and communication skills, with the ability to motivate and inspire team members to achieve their best.
Excellent customer service skills, with a friendly and approachable demeanor and a commitment to exceeding guest expectations.
Knowledge of restaurant operations, including front-of-house and back-of-house procedures, reservation systems, and point-of-sale (POS) systems.
Flexibility to work evenings, weekends, and holidays as required by the demands of the business.
Proficiency in Microsoft Office and other relevant software applications. If you're ready to take on an exciting new challenge and make a splash in the world of hospitality, we want to hear from you! Reach out today and let's embark on this journey together. (url removed) or hit APPLY
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