Workshop Assistant

CRP Group are currently working alongside industry leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK.

We are seeking an experienced workshop assistant, open to individuals from any sector, to play a pivotal role in their customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.

Key Responsibilities:

* Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone.

* Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service.

* Manage incoming calls, bookings, and queries with a focus on customer satisfaction.

* Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations.

* Support service delivery, billing, finance teams with necessary reports and MI.

* Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies.

* Log and process jobs through the company IT system and assist with stock control, ordering, and distribution.

* Ensure the office area is always clean, presentable, and well-stocked.

* Collect customer feedback and Google reviews to enhance service quality.

Key Functions & Additional Responsibilities:

* Proactively promote products and services to walk-in customers.

* Call customers before and after job attendances to ensure satisfaction and gather feedback.

* Aid centre staff and be hands-on with tasks as required.

Requirements:

* Have hands on experience working with equipment.

* Previous experience in a Scheduling, Customer Service, Workshop Assistant, or Technical/Engineering role preferred