Posted in: Telemarketing/Telesales in Aberdeen | Posted: |
Client Relationship Management: Build and maintain strong relationships with clients.
* Product Knowledge: Develop an understanding of our software and the solutions it offers and communicate the value to clients and prospects.
* Sales Support: Work alongside sales managers to identify sales opportunities and generate leads and work collaboratively to develop strategies to expand the client base.
* Onboarding and Training: Guide clients through the onboarding process, ensuring a smooth transition.
* Client Support: Address client issues and concerns in a timely and professional manner, liaising with the technical support team as required.
* Market Research: Stay informed about industry trends, competitor products, and market developments.
* Reports and Analysis: Prepare regular reports on client interactions, sales activities, and market trends.
* Team Collaboration: Work closely with cross-functional teams, including sales, marketing, technical support, and software development to achieve company objectives and deliver excellent customer service.
indfs