Assistant General Manager

Job Description
The Assistant General Manager plays a key role within the operation of Westgate Lakes Resort and Spa, which has over 2,000 rooms. In this position, you will work closely with the General Manager to ensure the daily operations run smoothly. Your responsibilities will include maintaining the resort’s assets, fostering the development of our talented operations team, and enhancing owner and guest satisfaction. Additionally, you will take an active role in managing the resort’s finances and engage in regular communications and meetings with leadership. As Assistant General Manager, you will also provide leadership across several key departments, collaborating effectively to drive the success of our property.
Additionally, the person must possess and adhere to the following core company values:
Integrity
Passion
Work Ethic
Essential Duties and Responsibilities:
To assist in recruiting, training and ongoing training of all staff
Perform appraisals of resort managers, coach and counsel, and develop all resort management staff
Organize monthly meetings and perform follow up to all staff
Maintains procedure for orientation, training and development of all associates
Leads by example and ensures that all associates follow SOP's
Ensure resort inventory is managed effectively to attain the highest yield per resort objectives
Conduct weekly yield meetings
Assists in preparing and submitting the resort annual business plan
Assists in managing and achieving all areas of budgets by implementing proper controls
Periodically checks audits to ensure all financial controls
Ensures all financial SOPs are being followed as outlined in the Financial SOP checklist
Anticipates and documents capital expenditure requirements
Maintains personal contact with owners and guests of resort
Monitors and maintains procedures for safety of guest and personnel
Maintains high levels of service as outlined in the SOP manual
Performs weekly inspections to ensure quality
Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out
Assists in maintaining all reporting SOPs and timelines as outlined by the General Manager
Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed