Posted in: Other in Philadephia | Posted: |
We are currently seeking an Customer Service Advisor to join our team. As a family owned agency, we take pride in providing the most customized and personalized services for all types of vacations.
As an agent with us, you will work with a variety of vendors to plan vacations ranging from theme park vacations, honeymoon getaways, destination weddings, bachelorette parties, cruises, all-inclusive resorts and much more. Your main goal is to make every vacation stress free and enjoyable for our clients.
We are looking for someone who is dedicated to providing top notch customer service, has excelled communication and organizational skills, and is comfortable working in a fast paced environment.
Responsibilities:
Research various destinations and needs of travel regarding prices, customs, weather conditions, reviews, etc.
Diagnose the clients specifications and suggest suitable travel packages and/or services
Organize travel from beginning to end
Supply travelers with pertinent information and useful travel material
Collect deposits and manage client payments
Use promotional techniques and prepare promotional material to sell itinerary and tour packages
Handle unforeseen issues and determine eligibility for credits/refunds
Maintain relationships with key persons
Keep financial statements and documents
Ask for help and guidance when needed
Proficiency in English; multilingualism is a plus
Exemplary sales skills and customer oriented approach
Well versed in various areas of travel (Domestic, international, business, holidays, groups, individual, etc)
Ability to present, persuade and communicate effectively
Demonstrate ability to handle crises
Benefits
Travel perks
Opportunity to work with the best vendors
Flexible Schedule
Full training provided so no experience is necessary
Requirements:
Must be legally authorized to work in the United States
Must have a reliable internet connection computer or smartphone
Must be available to attend live and recorded trainings and meetings
Must be self-motivated, have a positive attitude, and will be willing to learn and adapt
Must be able to work independently, but are you passionate about travel and love helping others create unforgettable experiences