Posted in: Other in Edinburgh | Posted: |
As the Facilities Management Regional Officer, you will support delivery of an excellent Facilities Management service for our customers for both Hard and Soft FM Services.
Our customers are anyone that interacts with our building, HMRC staff, contractors, visitors and we need to make sure we leave the best impression possible and to ensure that everyone that is at work that day can perform at their best.
As part of the Workplace Operations Team, you will aid in supporting the oversight of performance of the Hard and Soft FM providers. We are looking for you to ensure that our Hard and Soft FM providers work inline with agreed KPI’s. Additionally, your work could mean you support the oversight of our FM services in our Specialist site in Ipswich.
Person specification
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 20 months of take up duty.
Essential Criteria:
• Experience within a facilities management or contract management function.
• Demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
• Demonstration of strong customer relationship management and customer service ethos.
Benefits
Alongside your salary of £32,782, HM Revenue and Customs contributes £8,851 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
Family friendly policies.
Personal support.
Coaching and development