Posted in: Executive Management in Miami | Posted: |
Key Responsibilities:
- Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship
- Develop and implement strategies to increase revenue and improve customer satisfaction
- Ensure compliance with all gaming regulations and company policies
- Monitor and analyze financial performance to make informed decisions and adjustments
- Maintain a high level of customer service by addressing and resolving any guest concerns or issues
- Work closely with other departments to coordinate casino activities and promotions
- Develop and maintain relationships with vendors and suppliers
- Train and mentor staff to provide exceptional service and uphold company standards
- Conduct regular performance evaluations and provide feedback to team members
- Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests
- Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum of 5 years of experience in casino management, preferably in a cruise ship setting
- Strong understanding of casino operations, including gaming regulations and procedures
- Excellent communication, leadership, and customer service skills
- Proven track record of increasing revenue and managing budgets
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft Office and casino management software
- Must be able to pass a background check and obtain necessary licenses and certifications