Posted in: Administrative and Support Services in Glasgow | Posted: |
Do you love food and everything to do with it...?
We are looking for someone who has a passion for all things FOOD
Purpose of Role:
Support the Own Brand team in developing customer-focused, commercially viable products. Use market data to drive new product opportunities, design packaging, and champion the brand. Collaborate with marketing, suppliers, and colleagues for successful product launches with full marketing support.
Responsibilities:
* Champion exceptional customer care in all decision-making.
* Provide team support and resolve complex customer queries.
* Monitor team workload and service levels.
* Identify and implement process improvements.
* Conduct regular performance reviews.
* Work collaboratively with the wider team on customer care initiatives.
Key Activities:
* Understand customer requirements to build a compelling product range.
* Use sales data to prioritise profitable development areas.
* Develop a strong own brand proposition covering product range, packaging, pricing, and quality.
* Implement communication strategies to ensure product success.
* Manage all elements of product launches.
Business Focus:
* Keep customers at the forefront of plans.
* Adhere to processes and standards.
* Organize workload efficiently and support line managers.
* Continuously build market understanding.
* Implement project delivery plans.
Managing Relationships:
* Adapt communication to suit different audiences.
* Develop positive relationships and gain stakeholder trust.
* Analyse stakeholder needs and improve service offerings.
Qualifications and Experience:
* Essential: Passion for all things Food! Willingness to learn, proactive attitude.
* Skills: Confident with data, strong written and verbal communication, attention to detail, proficient in Outlook, Word, PowerPoint, and Excel.
If you possess these skills and experiences, we encourage you to apply