Posted in: Customer Service/Call Centre in Glasgow | Posted: |
Customer Service Advisor
Glasgow - G5
Annual Salary - £22,750 than will increase after promotion
Hours - Monday to Friday 9-5pm
The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow.
Key responsibilities:
* Manage inbound and outbound calls and e-mails for clients and health care professionals
* Sort and process incoming prescriptions
* Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders
* Register new clients
* Process sample orders
* Update client cutting templates as needed
* Track missing parcels as needed, and manage returns / collections
* Log complaints as received, and request support of the Team Leader to manage complex queries
* Offer support and advice to fellow team members
* Work towards objectives in order to achieve set department KPI's an personal development objective
* Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
* Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients
* Actively promote my client's values to internal and external customers demonstrating them at all times
Benefits
Life insurance for 10 x salary from commencement date
Auto-enrolment into the company pension scheme at the current rate of 2% employee contribution and 6% employer contribution
Option to enrol into the enhanced scheme after successful completion of 6 month probation, 3% employee contribution, 8.5% employer contribution
Option to join the Company's private medical scheme following successful completion of 6 month probation
Apply ASAP for immediate consideration....
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age