Customer Service Representative

Anderson Knight is recruiting for dayshift Customer Service Representatives for a well-established company based in Glasgow.

You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries.

This role is 5 days over 7 on a dayshift roation of the following shifts - 7am-3pm, 8am-4pm and 9am-5pm.

Company benefits:
• 33 days (6.6weeks) paid holiday for a full-time contract.
• Informal hybrid working
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Pension scheme – up to 5% matched contribution
• Company-funded Healthshield cash plan.
• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

Main Duties and Responsibilities:
• Prioritise and oversee incoming calls, emphasising quick response times and adherence to provided call scripts to capture essential information in accordance with Call Quality Monitoring guidelines.
• Complete all necessary administrative tasks associated with your role promptly and thoroughly, ensuring a prompt and efficient service delivery in alignment with agreed-upon service levels.
• Ensure adherence to the Call Script and comply with Call Quality Monitoring guidelines.
• Obtain all pertinent data during each call through effective questioning to quickly grasp the nature of the issue.
• Accurately input data and complete all relevant fields throughout the duration of each call.
• Take ownership of customer problems, seeing them through to resolution.
• Collaborate with Engineers to prioritise calls for swift response times.
• Manage post-call activities efficiently to handle workload and meet service level objectives.

Key Attributes and Skills:
• Previous experience in a contact centre, call centre, or helpdesk role.
• Motivated and enthusiastic individual with a strong commitment to providing excellent customer service.
• Outstanding verbal and written communication abilities.
• Exceptional accuracy and attention to detail.
• Capable of working collaboratively within a team and efficiently managing individual workload.
• Proficient in administrative tasks, including expertise in Microsoft Office applications.

If you are ready to embrace this excellent opportunity, please forward your CV with confidence