Posted in: Executive Management in Glasgow | Posted: |
Job Reference: /AP/19-04/1147/6
Job Title: Helpdesk Team Leader
Location: Glasgow
Salary: Competitive
Hours per week: Monday to Friday - 08:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week
Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Role Overview
We are currently recruiting for a Helpdesk Team Leader to join our passionate and driven team based at our Glasgow office.
Benefits
33 days holiday
Free fruit in our offices
Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
Wide range of retail discounts
Regular social and charity events are held in our offices
Get involved in charity events in the local community
Wellbeing
Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders
Career development and recognition
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Superstar Awards
Long service awards
Key Responsibilities:
To lead the team in being the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineer.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Obtaining ETAs and updates for reactive works.
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
About You:
Applicants must have the right to work in the UK
Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous.
High understanding and experience with Microsoft Office software packages.
High level of IT and systems literacy.
Experience in using CAFM or other management systems.
Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change.
Excellent team motivator and communicator.
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://(url removed)/b/form/f3343c912a8643b69cfdc89dc2bbba8f