Resident Services Associate

Dandara Living is seeking a Resident Services Associate at our prestigious  Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes.

Working 5 x 8 hour days in a week for 40 hours per week on a rota

What you will do:

Customer Service and Resident Engagement

As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected.
Provide first class customer service to residents.
Dealing with resident and guest enquiries
Be proactive in listening to resident feedback and action any reasonable requests that may arise.
Deal with incoming and outgoing post and parcels
Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable.
Deal with noise complaints and escalating where appropriate.
Creating a community feel through communication, events, and innovations.
Assisting with resident communication via various channels including social media, updating site wide communications / residents’ portal as required
Assisting on open days and residential events
Organising and running resident services via third parties and in house
Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement.

Leasing

Conducting viewings of the building and the apartments with potential residents 
Assist with the qualification of web prospects when enquiring about living at the development. 
Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in
Conduct move-in appointments, inventories, and meter readings.
Issuing of keys on move-in and key replacements
Dealing with vehicle parking and keeping accurate records
Coordinate and manage tenancy inspections, mid-term and at move-out
Updating inventory feedback and actioning any point raised
Assisting in credit control for the collection of rent and parking charges

Safety, Maintenance and Administration

Logging maintenance issues
Ensuring all enquiries and repair issues are dealt with in line with agreed service levels.
Ensure maintenance issues are prioritised and closed promptly with the FM team.
Carry out security walks and building inspection walkarounds as and when required.
Ensure the security of the building is always maintained.
Health and Safety compliance - to include regular system testing and gym checks
Ensure the building is a safe environment in which to live and work and that company procedures manage it.
Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work.
Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept.

What you will have:

Key Skills & Experience

Knowledge or background in residential lettings and property management 
ARLA, IRPM or COSHH would be desirable, but training will be provided.
IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems

Personal Attributes

Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Proactive, positive, and can-do attitude
Ability to defuse emotional situations
Excellent decision-making skills
Highly organised with the ability to prioritise effectively
A team player and a good communicator
Enthusiastic and passionate about customer service
Being well-groomed and of smart appearance are essential
Continually strives to improve knowledge, skills, and abilities to produce the best results

What we will offer you:

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:

£24-25,200 depending on experience
33 days holiday (inclusive of bank holidays)
£competitive annual bonus (discretionary)
Up to 5% pension scheme (salary sacrifice scheme)
2x salary life assurance (paid option to increase to x4)  

Important note:

No agency applications will be considered for this role.  Any CVs received will be considered a free gift