Our Client is looking to recruit a Same-day Controller for their busy transport office based in Crawley.
The successful candidate will be able to work under pressure and meet tight deadlines whilst demonstrating excellent customer service and communication skills. It is essential that the candidate has a proven record in a similar logistics role. A good working knowledge of Microsoft Excel and office packages is also essential.
To answer the telephones in a timely and appropriate manner
Organise the correct utilisation of staff and vehicles to complete daily operations planner ensuring resources are used for maximum efficiency and cost effectiveness.
Manage control of the vehicle fleet ensuring haulage routes are both achievable and vehicles are used to best efficiency, maintaining and updating any amendments throughout the day so the information is live for all to access
Deal with drivers queries appropriately, and ensuring driver's collections and deliveries are completed to schedule
Deal with customer queries and complaints effectively, ensuring that good customer service is maintained
Develop and maintain positive relationships with our customers
Accurately prepare administration within set time frames required and in house system is 100% updated on job status, PODs, accurate pricing & invoice checks, data entry and all jobs are completed.
To carry out other tasks that may be required for the company from time to timeBenefits to you:
Salary of £26-£28k per annum
Overtime paid after 9 hours worked daily at 1.25hrs
Company performance-based bonus scheme
Work Social Events
Working hours are Monday, Friday 9.30am - 6.30pm
If this sounds like the role for you then please send your CV to (url removed) or give us a call on (phone number removed)
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