Collections and Recoveries Coordinator

Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator.

This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.

This role is hybrid-working and has flexible hours.

Responsibilities:

Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
Vehicle Repossessions, dealing with both the third party agents and also customers
Handling of Deceased Agreements.
Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
Referring agreements for potential Pre-Litigation Action.
Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements, and providing forbearance options.
Complaint handlingRequirements:

Knowledge of using a range of office software, including email, spreadsheets, and databases.
Experience in preparing and analysing reporting data for management accurately and to timescales.
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