Customer Care Advisor

Company: CV-Library
Job type: Full-time

This is a fantastic opportunity to join a leading retailer at their head office in High Wycombe.

Due to expansion our client is looking for a positive, friendly, hardworking individual to join their Customer Care Team. You must have previous customer service experience and have a passion for customer care.

Responsibilities

* Providing exceptional customer care at all times (ensuring a continuous bespoke/personal service)

* Responding to customer queries within the agreed response time

* Handling customer queries across different platforms (live chat/telephone/email/social media)

* Building relationships with customers

* Liaising with the warehouse team/couriers to resolve any order issues

* Working closely with other head office departments

Experience Required

* Previous customer service/customer care experience (essential)

* Excellent communication skills (both verbal and written), with a comfortable/confident telephone manner

* Good organisational skills with the ability to prioritise and multitask

* A flexible, motivated and reliable attitude

* Strong Microsoft Office skills

Please Note:

Opening hours are 8am-8pm (Mon-Fri) and 9am-5.30pm (Sat and Bank Holidays) – however due to COVID-19 working hours are temporarily 9am-5.30pm (Mon-Sat only).

Company Benefits

* Competitive salary with great career prospects within a fast-paced/growing environment

* 25 Days holiday (plus Bank Holidays)

* Company funded private health insurance

* 50% Staff discount

* Interest-free season ticket loan

* Bespoke induction support and with ongoing development

* A welcoming/inspiring environment

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