Posted in: Customer Service/Call Centre in South East England | Posted: |
We have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Wokingham. This role is a fulltime, temporary role for twelve months initially but could be extended. This is a hybrid role, working three days in the office and two days from home. Hours are 37 per week, working 9am - 5.30pm Monday to Thursday and 9.00am - 5.00pm on Friday, paying £12.77 per hour, rising to £13.11 after three months.
Responsibilities
This role is to support the UK market, so you will be dealing with inbound calls only from healthcare customers. As this part of their business is working within the eyecare and vision sector, your customer base will predominantly be opticians and eyecare providers.
As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.
Processing telephone orders, enquiries, complaints, and requests for information
Arranging for returns and credits to customers' accounts
Provide updates to customers and collect feedback on customer satisfaction
Managing the relationship between stakeholders from all areas of the business
Maintaining corporate SLAs and individual KPIs
Responding to email enquiries from customers
Maintaining customer and product knowledge Skills and Experience
Strong customer focus
Effective communication skills in English - verbal and written
Experience of working in a contact centre environment would be beneficial
Ability to work in a team environment
Good computer skills including data input and knowledge of Customer Relationship Management systems would be useful
Ability to work in a fast-paced and busy environment
Organisational, numerical and administrative skills
Willingness to take ownership of issues and resolve them when necessaryBenefits
On-site car parking and cycle storage
Subsidised on-site restaurant
Subsidised Costa outlet on site
Comprehensive training
Annual bonus scheme if meet eligibility criteria
Shuttle bus service to and from Wokingham railway station