Posted in: Customer Service/Call Centre in South East England | Posted: |
We are currently recruiting for a Customer Service Advisor to join an exciting and growing company based in St Albans.
An excellent opportunity to join a rapidly expanding company within a busy customer service role where you will take incoming telephone queries and follow up with investigative work, liaising with internal contacts and responding appropriately.
We are looking for candidates with experience in a high call volume position, and experience of managing complaints.
What’s in it for you?
* Salary: £25k - £27k
* 22 days holiday plus 8 bank holidays (increasing with length of service)
* Free parking permit
* Private medical insurance
* Life insurance
* Discretionary annual bonus
* Salary exchange pension
* Employee assistance programme
* Online discount programme
* Central location with great high street shopping and restaurants on the doorstep!
Key responsibilities for the Customer Service Advisor:
* Answer telephone calls promptly and log on the system
* Respond promptly to customer enquiries via email and telephone
* Managing customer complaints
* Direct any complaints and unresolved issues to appropriate teams, working with Area and Regional Managers to resolve efficiently
* Maintain the CRM
* Assist with additional ad-hoc duties for the office
For this Customer Service Advisor role the client is looking for:
* Minimum 2 years’ customer service experience in a high-volume role
* Confident communication skills, by telephone and email - able to communicate at all levels
* Computer literate including MS Office including Excel
* Excellent organisational skills with the ability to prioritise tasks and work to deadlines
* Flexible, adaptable, and keen to learn
If you are interested in this Customer Service Advisor role, please apply now!
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted