Posted in: Customer Service/Call Centre in South East England | Posted: |
Our client, based in the Chesham area are looking to add a Customer Service Advisor to their Customer Service team due to growth within the business.
Responsibilities will include:
Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
Manage incoming phone calls
Meet personal/customer service team KPI`s and targets
Handle customer complaints, providing appropriate solutions and alternatives
Liaise with the 3PL warehouses ensuring all correct information is sent in order for orders to be fulfilled correctly and on time
Raise quotations when requested
Identify and assess customers` needs to achieve satisfaction
Requirements and skills:
2-3 years of experience working in a busy office environment
Strong phone mannerisms
Outstanding communication skills
A strong team player
Flexible and keen to learn
Good knowledge of how to use Microsoft OfficeBenefits:
Base salary £27,000 per annum
Company pension
5% bonus opportunity per quarter based on hitting sales target (therefore opportunity to earn 20% bonus in a year)
25 days holiday per year + statuary holidays
Car parking provided
Office based Mon-Fri 9am-5pm