Customer Service Representative

Customer Service Representative 

£24,179

Mid Kent (Hybrid working available after training)

Monday – Friday, 9am – 5pm

12 Month FTC

My client, a successful Financial Services company, is looking for a Customer Service Administrator to join their team on a full-time permanent basis. You will be dealing with a high volume of calls each day as well as assisting customers by email.

Duties include:

Being the first point of contact for the bank’s customers, assisting with all enquiries
Speaking with customers via phone and email
Dealing with complaints
Building strong relationships with new and existing customers, providing the best service
General administrative duties

To be considered for this role, you should have/be:

Previous customer service experience within a retail or office environment
Excellent customer service skills
Comfortable speaking to customers on the telephone
Strong administrative skills
A team player
A good communicator, both written and verbal
Proficient using IT including Microsoft Office packages
Knowledge of retail banking is not essential but would be a significant advantage

My client is offering a fantastic benefits package and are strong on employee development. The successful candidate will be working in a vibrant office with a real family feel.

If you would like to be considered for the role, please submit your CV today!

This role is being handled by Jasmine King, Recruitment Consultant for Pearson Whiffin Recruitment.

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