Posted in: Customer Service/Call Centre in South East England | Posted: |
Customer Service Advisor - Technical/Online
Monday - Friday
An excellent opportunity has arisen for an enthusiastic Customer Service Advisor to join the Technical/Online team with my client based in West Kent.
The team consists of highly skilled individuals who provide technical information to customers, ensuring the needs of their customers are met, whether in or out of warranty. Product knowledge is key for this role, but full training will be provided!
If you're from a technical background and enjoy all aspect of customer service then please continue reading…
Duties will include:
Handling customer questions and complaints
Always available for customers- either by phone, email or via webchat
Following procedure to solve Customer problems
Support other areas within the contact centre at peak times
Understanding product features & benefits
Identifies and sells to customer needs where required
Meets Sales and performance targets setThe ideal candidate will have:
A proven background in a Customer facing environment
A proven track record in achieving sales through service
Experience of creating well written responses within a quality based framework
A high level of communication skills both verbal and written
The ability to communicate with customers via the telephone & webchat
The ability to assess and handle difficult situations
Demonstrate good judgement and able to challenge others viewpoints positively and constructively
The ability to work diligently on own initiative
Strong team playerMy client is being completely flexible and is happy to look at CVs sent over from candidates coming from a retail environment, who are looking for their first office base position! You must be fully computer literate to be considered.
If you feel you meet the above criteria and are keen for a role of this nature, please apply online for immediate consideration.
This role is being handled by Nicole Hill, Recruitment Consultant at Pearson Whiffin