Posted in: Hotel/Resort Management in South East England | Posted: |
Role: Reservations Agent
Location: Stevenage, England
Salary / Rate of pay: £11.44 per hour
Platinum Recruitment is working in partnership with a popular hotel in Stevenage and we have a fantastic opportunity for a Reservations Agent to join their multi-hotel reservations team, based from their head office.
What's in it for you?
Take a look at some of the perks on offer:
Pension
Free on-site parking
Referral programme
Discount or free food
Employee discountPackage
£11.44 per hour
Monday to Friday, no weekendsWhy choose our Client?
Our client is an established brand with over 12 hotels in great UK destinations and pride themselves on their exceptional service.
What's involved?
As a Reservation Agent, you will be responsible for assisting guests and agents with their hotel reservations and providing exceptional customer service. This is an excellent opportunity for individuals with strong communication skills and a passion for hospitality.
Duties:
Processing reservations and ensuring all guest information is entered correctly into the system
Resolving any issues or concerns raised by guests in a timely and professional manner
Answering incoming phone calls and assisting guests with their hotel reservations
Responding to emails and processing/updating agent bookings
Providing accurate information about room availability, rates, and amenities
Ensuring guest preferences are noted and handling special requests
Ensure a seamless guest experience by collaborating with other departments
Maintaining knowledge of hotel policies, procedures, and promotions
Sound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss this Reservations Agent role in Stevenage.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Hannah Allard
Job Number: (phone number removed) / INDHOSP
Job Role: Reservations Agent
Location: Stevenage, England
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy