Posted in: Administrative and Support Services in Aylesbury | Posted: |
Service Co-Ordinator - Aylesbury
Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury.
Salary: £25,000 - £26,000
Hours: 9am-5pm
Duties:
Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests.
Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers.
Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity.
Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
Attending regular training sessions to improve technology skills and promote self-service options for common issues.
Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents.
Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences.
Requirements:
Proven experience in a service/maintenance desk role
Strong knowledge of IT systems, hardware, and software
Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
If you would be interested in this role, then please apply, or call Corinne at Pertemps