Posted in: Customer Service/Call Centre in Aylesbury | Posted: |
Client Success Executive
Aylesbury / Hybrid (2 days per week onsite)
Up to £28,000
Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme management.
Some of what you will be doing:
* Serve as a point of contact for a portfolio of clients, building and maintaining strong relationships to drive satisfaction and retention.
* Collaborate with clients to understand their business goals and develop tailored loyalty programme strategies to achieve measurable results.
* Assist with the implementation and onboarding process for new clients, ensuring a seamless transition and successful launch of loyalty programmes.
* Conduct regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI.
* Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance.
* Prepare and deliver client presentations, reports, and proposals, demonstrating the value and impact of our loyalty solutions.
* Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met and deliverables are executed effectively.
* Provide ongoing training and support to clients on the use of our platform, ensuring maximum utilization and adoption.
* Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement.
Ideally, your skills and experience will include:
* Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
* An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation.
* Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
* Proven track record of delivering results-driven solutions and driving customer success.
* Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and experience with CRM platforms.
* Goal-oriented mindset with a passion for customer experience and satisfaction.
* Ability to work collaboratively in a team environment and independently with minimal supervision.
* Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously