Posted in: Finance in Brighton and Hove | Posted: |
Are you a fluent French speaker looking for an exciting new role within Customer Service?
Our client, an expanding and marketing leading company, are looking for a French speaking Insurance Advisor to join their fun and friendly team in Brighton!
You will be responsible for assessing claims under insurance plans and providing superior customer service. You should be a self-motivated, driven individual with a strong knowledge of French and a professional telephone manner.
This role offers an excellent salary, the opportunity for hybrid working (3 days in the office, 2 days at home) and a generous benefits package!
If you are interested in this exciting career opportunity and believe you would be a great fit for the role, then we would love to receive your application.
Responsibilities as a French Insurance Advisor
Deliver superior customer service.
Operate within the company's policies and guidelines.
Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met
Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines.
Experience / Skills
French Language essential
Excellent written and spoken English; confident in communicating with people at different levels in different situations
Minimum education standard of 5 GCSEs at Grade C or above and 2 A Levels or equivalent or appropriate experience.
Computer literate
Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
Good numeracy, literacy, and attention to detail.
Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date.
Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure.
Job Title: French Insurance Advisor
Location: Brighton - Hybrid, 3 days in office and 2 days from home
Salary: £24,500 - £26,500 per annum + bonus with excellent benefits
Full Time: Monday - Friday, 9:00am - 5:30pm
For more information about this French Insurance Advisor role, please contact Jamie Watson at Clearline Recruitment