Posted in: Administrative and Support Services in London | Posted: |
We are recruiting a Sales Order Processor who is responsible for dealing with the accurate and efficient handling of customer orders, to ensure seamless entry of orders into the company's systems, guaranteeing a seamless process for customers. The role involves close collaboration with sales teams, finance teams, suppliers and logistics to facilitate order fulfilment and address customer queries professionally.
Key Responsibilities:
- Receive and process customer orders accurately and promptly.
- Liaise with sales, suppliers, and finance teams to ensure order progression.
- Resolve customer queries efficiently and professionally.
- Maintain a high level of attention to detail in all order-related tasks.
- Demonstrate excellent communication and customer service skills.
- Work successfully in a busy environment, managing tasks with precision.
- Understand and navigate the company's systems and processes effectively.
Role Purpose:
The primary purpose of the Order Processor role is to oversee the efficient and accurate processing of customer orders. This encompasses timely receipt, processing, and dispatch of orders to ensure customer satisfaction. The ideal candidate should possess strong organizational and communication skills, along with the ability to manage multiple tasks simultaneously and provide exceptional customer service.
Duties:
- Check order requests from sales staff for accuracy
- Process customer orders accurately and efficiently.
- Manage artwork DocuSign processes and e-filing
- Liaise with finance departments to raise invoices and check credit statuses
- Track order progression with suppliers
- Troubleshoot any delays to orders
- Maintain accurate records of orders and transactions.
- Ensure updates are circulated to stakeholders
- Resolve any customer issues promptly.
Requirements:
- Proficiency in handling customer orders accurately and efficiently.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Good knowledge of Excel and other relevant software.
- Finance knowledge is helpful to check calculations
- Knowledge of viewing records in SAGE is helpful
Skills:
- Excellent communication and customer service skills.
- Ability to thrive under pressure.
- Strong organizational abilities.
- Capacity to work independently and as part of a team.
- Ability to keep track of multiple orders at different statuses
- Ability to carefully plan and manage workloads
Personal experience:
- Excellent communication skills.
- Highly organized.
- Good attention to detail.
- Strong customer service experience
Working hours 8.30am to 4.30pm