Voids and Complex Works Administrator

Monday - Friday
8am - 5pm
£33,665 per annum
Office based
Permanent position
Must have previous experience within Social Housing/Voids Repairs

Main Responsibilities:

To have an excellent knowledge of One serve, updating, uploading information and adding codes, specifications, orders and closing orders once complete

To ensure the void tracker is updated and void packs are prepared for the client

To liaise with clients to get approval for orders/VO's

To manage calls, resolve first stage complaints and measure customer satisfaction levels

To co-ordinate sub-contractors and DLO diaries/workload

To liaise with sub-contractors regarding raising PO's (electrics / works and EPCs and R&D Surveys);

To liaise with the commercial department and chase NIC's/EPC's

To take part in meetings, supervision, training as requested by the supervisor

To manage A&A work which includes a recorded tracker

To support planning team with scheduling, P/O's, client & operative queries & emails when required

To undertake other duties commensurate to the grade of the post

To use information technology systems to carry out duties in the most efficient and effective manner. To achieve personal appraisal targets, as agreed by the line manager

To carry out duties and responsibilities in accordance with the Company's customer care standards

To be committed to the Company's values and to demonstrate this commitment in the way duties are carried out

To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation

To carry out duties and responsibilities in accordance with the Company's Health and Safety Policy and relevant Health and Safety legislation

At all times to carry out responsibilities/duties within the framework of the Company's Equal Opportunities Policy.

Other duties:

The duties and responsibilities above are not exhaustive. The jobholder may be required to undertake other duties that may be required from time to time within the general scope of the position. The jobholder will also be required to operate within the terms of his / her contract of employment and the policies and procedures that are contained from time to time in the Company Handbook.

Requirements:

At least 1 years' experience as a Voids Administrator within Social Housing

Experience using Oneserve

Team player

Highly organised

Excellent communication skills