Posted in: Architects in London | Posted: |
Customer Service Manager
Are you passionate about self and team delivery of exceptional customer service?
Are you a dynamic and detail-oriented individual with experience in managing property maintenance?
Do you thrive in a fast-paced environment and possess excellent organisational skills?
If so, we have the perfect opportunity for you!
Masterfix are seeking a dedicated Customer Service Manager to join their team.
You should have:
* Proven experience as a Service Manager in the reactive property maintenance industry – (minimum 2 years). This is essential.
* Excellent customer service skills in a target driven environment.
* A natural leader with the energy and drive to deliver exceptional service to all of our customers and clients by self and team delivery.
* The aptitude to design and deliver one-to-one and team, on the job, customer service training.
* Build and maintain strong relationships with customers and clients.
* An ability to recognise and resolve customer service issues promptly.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Knowledge of property management and maintenance best practices.
* Property compliance knowledge (Gas, mechanical and electrical)
* Self-motivation with the ability, and desire, to work on your own initiative.
Key Responsibilities:
* Leading the service delivery within our reactive maintenance team overseeing a diverse portfolio of high-end residential and commercial properties in central London.
* Driving and monitoring customer and client SLA’s.
* Liaising with our engineers, customers, and clients to ensure the delivery of exceptional property services.
* Resolving customer related issues promptly and efficiently.
* Gaining regular customer and client feedback to feed into the team to drive our service level and Net Promotor Score (NPS).
* Ensuring the team provide effective communication with clients, providing regular updates on the status of maintenance requests.
* Collaborating with the team to ensure that our working process’ are both customer friendly whilst being commercially viable.
Masterfix Offers:
* £40-45K per annum.
* Pension scheme after qualifying period.
* 25 days holiday per year plus bank holidays