CUSTOMER SERVICE COORDINATOR - FASHION

Company: CV-Library
Job type: Full-time
Salary:
22,000 - 26,000 GBP/Year

CUSTOMER SERVICE COORDINATOR

CENTRAL LONDON

£22,000 to £26,000 + BENEFITS

THE OPPORTUNITY:

We're exclusively recruiting for a highly successful fashion business located in Central London that has been established for over 70 years!

Due to an expansion of their online ecommerce side of the business, they're now looking to recruit an experienced Customer Service Coordinator to join the team.

The successful candidate will be involved in handling the Customer Service elements for the online Amazon orders, the company's website and their Business-to-Business wholesale division.

This is an excellent opportunity for an individual who is passionate about Customer Service and has the confidence and enthusiasm to make a mark in the business to grow the Customer Service team.

THE CUSTOMER SERVICE COORDINATOR ROLE:

Working within an office environment
Providing excellent customer service via email, webchat and phone
Handling incoming orders via Amazon, the website and through their wholesale division
Processing orders on the internal system and ensuring that the warehouse fulfils the orders and dispatches them to the customer
Dealing with complaints, returns and missing orders
Communicating with the wholesale customers with regards to their orders
Ensuring invoices are sent to their wholesale customers and are paid within the terms
Implementing processes and procedures to improve the levels of customer serviceTHE PERSON:

Essential

Experienced in an office-based Customer Service Coordinator position or similar
A natural communicator who has a genuine passion for delivering excellent customer service
An enthusiastic and ambitious individual who is keen to progress with the business
Computer literate with the ability to pick up systems quicklyDesirable (But not essential by any means)

Educated to a Degree level (If this is a creative degree with something like Fashion or Design would be a big advantage)
Any experience in a Customer Service role in a fashion business would be an advantageTO APPLY:

To apply for the Customer Service Coordinator position, please send your CV for immediate consideration.

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