Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
We have a fantastic Full time opportunity for a Customer Service Advisor to join our team at London Liverpool Street.
This full time role will be working onsite at London Liverpool Street and Stratford [which are both road side operations]. Shifts are on a 4 on 2 off Rota between the hours 02:00 am to 18:30 pm.
As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.
With knowledge gained about our services and using your own initiative, the ideal candidate will be answering customer queries, guiding them to their location and ensuring our high standards of health and safety are continually met.
Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.
Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.
Successful applications will be invited to attend an onsite assessment on Tuesday 30th April.
What you'll do...
To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
Promote a cohesive, empowered and engaged working environment
Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department
What you'll need...
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank
What we offer in return for your hard work and commitment…
22 paid days annual leave [Pro Rata]
Free Coach travel for yourself
Complimentary coach travel for a Nominated Person
50% discount for friends and family on full fares on our coach services
A free smart comfortable uniform
A company pension
Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
Private online GP service
Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
Endless opportunities for progression within the business
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment