Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
CUSTOMER SERVICES REPRESENTATIVE
Location: London SW6
Salary: £26,000 to £27,000 p.a.
Mondays work from home 09:00 – 5:30
Tuesday – Thursday we work from our offices 9:00 – 5:30 with 1 hour lunch
Half day on Fridays (1:00 – 5:30) and a half day on a weekend (work from home)
Our client is a highly successful, well-established organisation within over 10 year’s expertise within the luxury competition market, with a £10m revenue turnover. They are looking for a Customer Services Representative to join their team.
Duties include: -
* Answering incoming calls and emails.
* Responding customer queries within 24-48 hours.
* Recording customer complaints, ensuring that they are dealt with in a timely manner.
* Voiding tickets where necessary.
* Dealing with customer refunds and manual payments.
* Updating customer details on the company’s database.
* Assisting customers on how to play.
* Resetting customer passwords.
* Uploading game credit.
* Login to the online chat.
Experience required:
* Online customer services experience
* Excellent telephone manner.
* Able to work on own initiative