Posted in: Customer Service/Call Centre in London | Posted: |
HOUSING CUSTOMER SERVICE MANAGER
£30.00 - £37.00PHR UMBRELLA RATE
12 MONTH INITIAL CONTRACT
ROLE BASED IN WEST LONDON
HYBID WORKING AVAILABLE
MUST HAVE WORKED WITHIN A HOUSING OR COUNCIL SETTING TO BE ELIGABLE.
This is an outstanding opportunity for a high calibre customer services management professional with experience in social housing or a customer service environment to join our crucial organisation.
he Role
As our Customer Service Manager, you will oversee our customer service function, ensuring residents’ voices are clearly heard and acted on.
Motivating and managing the Customer Service team, you will lead in responding to, and appropriately re-directing, resident queries from multiple channels, including our website, telephone, email and social media.
You will also manage the customer complaint system, ensuring individual complaints are responded to in time and they influence improvements within policy and practice.
Additionally, you will:
* Oversee resident engagement activities
* Drive excellent communications with residents
* Obtain and collate feedback from residents on their service experiences
About You
To be considered as our Customer Service Manager, you will need:
* Experience working within social housing or a customer service environment
* Experience managing multi-channel services
* Experience managing a successful customer service team
* Experience implementing new technology and ICT systems
* To be educated to HND level and/or have a relevant professional housing and/or customer service qualification or relevant experience