Repairs Call Handler/Administrator

Housing Repairs Officer!

Repairs Call Handler /Admin

Contract Role with training provided

Office Based

You must be able to work on a shift pattern rota for the hours between;

08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm

First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
Respond positively and manage efficiently all customer's needs/support, monitor these requirements
Liaise with other departments where necessary to ensure positive expected outcomes are obtainedProvide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable

Previous experience working as a call handler within a customer service / call centre environment
Excellent written, verbal, questioning & interpersonal skills.
Analytic skills.
Strong customer experience ethosOngoing contract with perm opportunities & progression available

Please send CV's through to be considered to Sophie