Posted in: Customer Service/Call Centre in London | Posted: |
Repairs Coordinator
North London
£18ph
Repairs and Maintenance
North London - Hybrid after 2 weeks training
Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00)
Looking for someone to start immediately
Key Tasks / Activities / Responsibilities:
Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
Managing overdue orders ensuring completed on time
Reporting operative issues to the area supervisor
Ensuring that operatives are using and updating their PDAs correctly
Ensuring jobs raised in the interface are booked in within target
Arranging appointments for residents
Dealing with queries from residents, changing appointments
Printing and emailing all non PDA operatives works at the end of the working day
Back up to all other planners, covering any absences
Working in line with schedulers daily duties provided by line manager
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge
Customer Service focused
Excellent Communication skills
Ability to identify problems
Ability to identify customers needs
Willing to go the extra mile to deal with a difficult situation
Ability to prioritise issues
Ability to meet tight deadlines
Ability to work under pressure
Attention to detail
Team player