Business Development Executive

Join Our Happiness

Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as Business Development Executive at Royal Lancaster London.

We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career!.

Joining our Company as Business Development Executive, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks.

* Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)

* Employees and Friends & Family rates across our sister properties.

* laundry services

* Refer a friend bonus

* Workplace pension schemes

* Employee recognition schemes and Social Committee events including gala dinners and much more!

As an Business Development Executive you will be working with our Sales & Marketing Team, you will find yourself surrounded by a supportive and fun team all collaborating and working towards tailor made guest experiences. You will report directly to the Assistant Director of Events Sales.

Key Duties and Responsibilities:

* Account manage existing keys accounts tracking and growing revenue along with gaining and developing new accounts for agreed target markets.

* To increase the volume of UK and overseas residential events held at the hotel.

* Full sales function, including pre- sales activities , preparing quotations, research all potential clients gathering all market intelligence through initially telemarketing, as well as handling post sales activities

* To meet and exceed monthly agreed targets for telesales, appointments and revenue targets.

* To recommend membership of relevant associations, sales trips and trade shows that will benefit the Hotel in achieving its budget.

* To attend association events and to exploit all benefits of membership.

* To assist in the development of an annual sales activity plan for the Meeting and Events Segment.

* To undertake UK and overseas sales trips to pre-agreed territories. In the UK , this will involve driving a hire car.

* To undertake competitor analysis, paying particular attention to product standards and pricing policy, and to share this information and use it to exploit client opportunities.

* Lead by example by following SOP’s and company standards and ensuring all team members are following the standards, highlighting any training needs to the Director of Sales.

* To ensure all client correspondence, quotes and activity is carried out to the SOP standards.

* To represent the hotel at agreed UK and overseas trade shows.

* To maintain and develop the hotels relationship with recognised Meeting & Events organizations

* To target specific industries in detail in the Annual Activity Plan

* To ensure all client profiles using Delphi are kept up to date with all information. Ensure current and future activities are logged to the agreed standards.

* To ensure follow up calls are carried out within the agreed timeframes.

* To ensure all re-books are completed within the agreed timeframe.

* Attend all meetings as required.

* Provide detailed monthly sales activity reports.

* To pro-actively work with the hotels appointed representation company in order to generate lead opportunities and sales.

* Help by suggesting, devising and co-ordinating direct mail campaigns to target markets as outlined in the Sales Activity Plan.

* To maintain and provide a detailed report of any expenses incurred, including any

* To cross sell sister hotels, The Landmark London, K West, Basil Street and the Landmark Bangkok.

Royal Lancaster London is based in Lancaster Terrace, London W2 2TY, and the closest tube station is Lancaster Gate, on the Central Line.

All applicants must be legally eligible to work in the UK.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family