Posted in: Restaurant and Food Service in London | Posted: |
Job role: Hospitality & Events Coordinator
Location: Central London
Salary: £15.58 per hour
Shift Pattern: Monday-Friday, 40 hours
Houston & Hawkes are looking for an enthusiastic, passionate and motivated Hospitality & Events Coordinator to join our team, providing a first class service based at our brand new contract in the heart of London
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We’ll give you a place to grow and a career to be proud of.
Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.
Hospitality& Events Coordinator Duties:
Delivering excellent customer service
Serving customers, ensuring they receive an easy and seamless personalised experience
Have a daily catch up with the Client and update on catering requests for the week ahead
Taking bookings and update the booking system
To ensure preparation and service are established in line with client expectations, that they are consistently achieved, reviewed and updated in line with current requirements
To be aware of changing needs of customers and to develop new products and systems accordingly
To provide the client with an event quotation prior to their event and ensure the final costs are sent after the event
To ensure the hospitality brochure is updated and prices checked accordingly
Be able to pass on any feedback, queries from the event host straight away
To make recommendations for methods of improving efficiency
To maximise location income through efficient marketing
To ensure prompt and accurate completion of all weekly hospitality recharges are carried out and passed on to Finance in a timely manner
To establish and maintain controls in order to ensure the security of Houston & Hawkes and
Liaising between customers and chefs and service teams to ensure we continue to exceed expectations
Communicating regularly with the General Manager and Head Chef
Leading from the front to make sure everyone can excel in their role
Training and setting standards for all Hospitality Assistants
Monitor and maintain hygiene and cleaning standards
Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams
Handle customer complaints with professionalism and tact
Hospitality & Events Coordinator Requirements:
Previous experience as Hospitality & Events Coordinator within contract catering, 5* hotel or fine dining brasserie
Positive attitude, professionalism and respect for others
Passionate, friendly, diligent and a great team player
Excellent communication and customer service skills
Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
Diplomatic, with the ability to deal with confidential matters discreetly
Hospitality & Events Coordinator Additional Benefits:
Free meals at work
Contributary pension scheme
Free access to the company Employee Assistant Programme
Life assurance at two times salary
Company events including all company Christmas party
Recognition schemes and people awards
Family friendly support
Uniform provided
The holiday allowance is 28 days including bank holidays
Bicycle Parking Onsite
Who we are:
Houston & Hawkes – a young and dynamic independent caterer based in the South East. We believe in creating memorable experiences for our customers through our upbeat, creative and sustainable food offer. We operate coffee bars, staff restaurants and delis in conjunction with client’s hospitality and events requirements. We are socially responsible, mad about Great British produce, and dedicated to our talented teams. We offer dedicated training for all our team members with clear career plans to assist in your future development