Posted in: Customer Service/Call Centre in Milton Keynes | Posted: |
HYBRID WORKING MILTON KEYNES
European Head Office European company are looking for a native German speaker to join their team. This position would suit someone from a Customer Service or Account Management background.
Core Responsibilities
* Be a point of contact for the German Speaking markets
* Communicate personally, telephonically, and in correspondence with German independents
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* Executes transactions promptly and accurately responds to members’ requests and inquiries.
* Basic fulfillment and account maintenance including order-entry, account opening, returns, and commissions.
* Understands and educates members on company policies and procedures, as well as products and services.
* Provides information and support for marketing promotions.
Qualifications and Experience
* Fluent in German (native proficiency preferred)
* Fluent in English
* Excellent analytical and problem-solving skills
* Discretion and judgment are required, able to maintain confidences
* Excellent telephone, verbal, writing, organizational skills, and customer service abilities.
* Proficiency in Microsoft Word and Excel required
* Outstanding organizational skills
* Excellent attention to detail with the ability to multi-task
* Must have the ability to work as part of a team, as well as to work independently
* 2 years experience in Customer Services preferred