IT Systems Engineer

About Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

Scope & Purpose

As an IT Systems Engineer, you will play a vital role in our growing IT Team.

Reporting to the IT Manager, you will be responsible for the development and implementation of all software applications used by Celestra. You’ll play a pivotal role in designing, deploying, installing, and overseeing the IT Infrastructure here at Celestra! You will be the driving force of cutting-edge IT infrastructure solutions supporting the growth and development of the wider business.

What you’ll be doing 💫

* Develop and implement new technologies, software, and services.

* Research, recommend & consult on innovative technologies.

* Installation and configuration of new systems and supporting infrastructure.

* Perform monitoring and periodic evaluations of systems availability, integrity, performance, capacity & life cycle.

* Carrying out the maintenance of systems & infrastructure, provide 3rd-level user support whilst maintaining systems availability/uptime

* Maintain System documentation and create reports and outputs of the systems, support end users with issues/training needs.

* Maintains current knowledge of relevant technologies as assigned.

* Troubleshoot, and resolve any reported problems.

* Provide application performance tuning & collaborate with application development teams and vendors to tune and troubleshoot applications.

* Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.

* Leads and participates in efforts to develop and implement processes for application and system monitoring.

* Develop and maintain the reporting and dashboard infrastructure for the organization.

* Fully responsible for problem management activities such as issue resolution and root cause analysis

Who are we looking for?

* Expertise and experience in Zoho Applications

* Understanding of Microsoft SQ | Experience with Helpdesk Systems / ERP / CRM

* Strong experience in failover, high availability, disaster recovery, and business continuance | Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness

* Experience of time management and prioritising

* Knowledge of Web Services and Services Oriented Architecture is desirable.

* Familiarity with common data formats e.g. JSON, XML, CSV

* Programming knowledge - PHP, HTML, Java Script, CSS

* Ability to effectively interface with technical and nontechnical staff at all organizational levels.

* Demonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to senior management.

What do we offer:

* Company Bonus Scheme | Private Medical Scheme | Company Pension

* 23 Days Holiday | Flu Vaccinations & Eye Tests

* Benefits portal offering discounts on retail, hospitality, cinema, flights + Cycle to work scheme.

* Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden fully stocked! Charity Events, Team parties, Summer BBQ’s! Fresh Fruit and Breakfast everyday + Coffee Van every day serving hot drinks, food and snacks