Posted in: Finance in Milton Keynes | Posted: |
Support Officer
Full time hours
Hybrid working to be based in one of our offices in either Wilmslow or Milton Keynes
Founded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Due to growth within the business, they are now looking to acquire the services of a Support Officer to their expanding team. As a Support Officer you will play a crucial role in supporting the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within the bank.
Key responsibilities
Assist Direct advisers in managing the daily work queue and management of pipelines
Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries
Handle inbound customer calls within agreed SLAs
Liaise with customers via our online chat facility
Liaise with customers to provide any outstanding documentation required to progress applications.
Check all supporting documentation thoroughly to ensure it meets Bank criteria
Upload and process outstanding documentation within agreed SLAs
Understand and abide by the principles of Conduct Risk and Treating Customers Fairly
Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training. Key Skills
Service excellence delivery for customers.
Excellent time management skills.
Fraud risk/compliance awareness.
Strong communications skills.
Understanding of a home purchase plan or other finance related process driven operation In return they will offer you;
A highly attractive reward package; the typical benefits include:
25 days holiday entitlement increasing with service
Pension Plan
Private Medical Insurance
Dental Cover
Income Protection
Life Assurance
Employee Referral Bonus