Posted in: Engineering in Oxford | Posted: |
Role Summary
The apprentice’s primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. Duties include installation of software and hardware and supporting business critical systems, operating system, applications, databases desktops, peripherals and infrastructure network & telephone systems.
Scope
* The role is primarily desk based.
* Occasional travel to customer sites for install/fault resolution.
* Ensuring commitment to core values, working in line with ‘best practice’ ensuring compliance to relevant policies.
* To maintain confidentiality and discretion.
* Required to develop a good working knowledge of technical products and services.
Main Role & Responsibilities
You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff.
* Answering the telephone, responding to emails and updating requests.
* Provide first line analysis of all IT issues and ensure that SLA’s are met.
* Keep customers informed of the status and progress of tasks and update tickets.
* Complete other service-related tasks as required by your manager.
* Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
Personal Specification:
* You will have good verbal and written communication skills.
* You will have good general IT skills and an interest in technology.
* You will be reliable and disciplined.
* You will be team spirited but also be able to work on your own.
* You will demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team member, colleagues and other persons.
* You will have a good attention to detail.
* You will be keen to learn and progress technical skills.
Salary and Benefits
* Circa £15,000 - £16,000 pa
* 32 days holiday per year (including bank holidays)
* 8am-4.30pm Monday to Friday (this may differ depending if we are working on a project).
* Employer provides a high-quality, work-based training programme which has won awards.
* Company contribution pension at 21 years old (you can opt in at 18 years old)
* Career development training
* Life Assurance scheme
