Helpdesk Administrator

JA1348 - Helpdesk Administrator
Location – Petersfield, Hampshire
Type – Permanent Fulltime
Salary Up to £27K DOE

Overview:

We are currently recruiting for an experienced Helpdesk Administrator to join our clients Facilities Management business. The successful candidate will report to the Helpdesk Manager.

Job Overview:

Ensure Clik system and client portals are updated efficiently to reflect new work requests and works carried out/job completion.
Liaise with clients & contracts managers as required to ensure good communication on all aspects of the works required & undertaken including all relative documentation.
Follow (and enhance) company procedures to ensure works are carried out in a competent efficient manner.
Responsibilities:

Operation and updating of company software operating system Clik.
Ensure Clients portals are updated on work status as required.
To maintain and action all incoming emails to the Barden Helpdesk email box.
To deal with incoming calls to helpdesk - taking messages for managers, providing updates, and raising reactive jobs.
Liaise with clients, helpdesk, and contracts managers to ensure issues are dealt with in a timely manner.
To compile and issue the engineers jobs packs including permits.
Work with helpdesk team to manage reactive and planned works.
Work with Engineer supervisors and engineers to ensure client satisfaction.
To plan and oversee the day engineers.
Undertake any other duties as requested by Line Manager
Provide cover for other helpdesk roles as & when required.
Planner, Sub-con administrator & PPM office
Skills & Experience:
Essential

Good IT skills
Good phone manner
Good organisational skills
GCSE passes in Maths and English or recognised equivalent.
Experience in a similar role with a background in Facilities Management helpdesk and or administration.
Desirable

NVQ Level 1-2 (Administration 4396) or recognised equivalent
Experience with computerised PPM system and procedures.

All Training Provided on the Company and Client Systems