Inside Sales Representative (warm sales)

Job Title: Inside Sales Representative

Reporting to: Commercial Manager

About the role

The Inside Sales Representative is a key role within the commercial team, looking after day-to-day customer service and facilitating growth through telesales activity

Key responsibilities

Processing telesales orders in a timely manner
Processing all email orders in a timely manner
Import any orders placed through online portals
Manage credit note process
Ensure all orders have the appropriate checking procedures applied to them
Ensuring telephone calls are answered within 3 rings and in a professional, polite manner
Ensure all customer queries are dealt with in a timely manner
Conduct daily service calls
Conduct daily telesales calls
Performing any other duties as reasonably required

Technical skills and experience required

Strong communication skills both written and verbal
Must have good IT skills including MS office products
Must have good time management skills
Must have a tenacious attitude and be able to overcome objections