Posted in: Administrative and Support Services in Reading | Posted: |
As a trusted NHS partner and one of Europe's largest reporting providers, my client is looking for a well organised Data Administrator to join their night team.
This is a hybrid position with 2 nights in the office based in the centre of Reading.
Hours of work: 44 hours per week - 4 nights on, 4 nights off. Regular working hours are between 5pm and 9am.
The role of the Data Administrator:
Manage communication with clients about daily issues, over phone and emails. Try to resolve the issues as soon as possible and ensure that no email/calls are left unattended or pending.
Deal with and control requests from the clients such as prioritisation of cases, urgent reviews and issues with data transfer.
Verify the incoming data (cases): ensure the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure an efficient reading from the radiologists.
Introduce incoming data in our systems and ensure that the outgoing reports are being delivered correctly to the clients in a timely manner.
Troubleshoot when something fails in the service.
Inform managers about client issues for planning purposesRequired Skills
Ability to work with time constraints and to handle sensitive and difficult situations tactfully.
Ability to work efficiently and accurately.
Not afraid of taking calls/managing complaints from clients. Service-minded.
Able to assist new employees in training.
Good level of IT/"Office" knowledge, especially Excel, and if possible experience from service sector.
Previous medical experience desirable
Night shift administration a bonus.
Benefits
Company bonus scheme after 6 months
Pension
Childcare Voucher scheme