Scheme Manager

Scheme Manager

Henley-in-Arden, Warwickshire

£23,204 (pro-rata)

Position: part-time, 20 hours per week

We are brave, we are ambitious, we are honest, and we are Citizen!

Our busy leasehold team manages almost 5,000 leasehold, freehold and shared ownership homes across the West Midlands.

As Scheme Manager, you will be responsible for the day-to-day management of Chestnut Walk, a leasehold scheme for the elderly comprising 52 properties. You will ensure that the two blocks – Aspen Court and Blackthorn Court – are well-maintained both internally and externally and will support and advocate for the residents there, building excellent relationships and day-to-day support as necessary.

In housing you can make a real difference, the role of Scheme Manager will involve:

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Ensuring an excellent standard of customer service.

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Acting as the first point of contact between Citizen and Chestnut Walk residents.

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Managing customer enquiries and feedback professionally and effectively,

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Supervising the general running of the scheme, overseeing on-site contractors, and ensuring works are completed to a high standard.

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Maintenance of up-to-date records regarding emergency contacts and key support contacts for each resident.

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Updating Care Alarm records as necessary.

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Carrying out and keeping good record of internal and external block inspections.

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Recording maintenance issues and ensuring they are carried out to a high standard.

As Scheme Manager we need you to have:

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The ability to deal effectively with a range of customer enquiries and challenges in a responsible and sensitive manner.

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Knowledge and understanding of safeguarding issues, particularly in relation to older people.

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Knowledge and understanding of key health and safety risks and how these apply in an older person’s accommodation setting.

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A good level of written and verbal communication skills to enable effective communication with customers, other teams and external agencies.

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Good problem-solving and negotiating skills.

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Good general education including English and Maths at Grade C/4 or above.

We would be really excited if you have:

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Knowledge of the legislative and regulatory frameworks applicable to the social housing sector.

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Relevant experience working in a social housing setting.

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Relevant experience working with older people.

Our people are everything and we offer:

Opportunities for salary progression

IT equipment to enable hybrid working.

‘Live work better’ scheme which actively encourages work-life balance.

Annual leave starts at 25 days per year (pro-rata), increasing with length of service.

Enhanced family leave.

Company Pension – Citizen match up to 10%.

If part of the pension scheme you are entitled to Life cover (three times your annual salary).

Organisational Sick Pay (benefit increases with length of service).

EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.

Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!

Recognition through our Employee Excellence Awards.

Representation opportunities on our Staff Consultative Forum.

Access to Citizen’s Wellbeing platform.

Employee Excellence Awards (winners receive extra days annual leave that year)

Occupational Health.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Enhanced DBS check (Disclosure and Barring Service).

Closing date: 19th April 2024

Interview date: To be arranged

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified