Posted in: Other in Reading | Posted: |
Role -The Workspace Ambassador is to embody and deliver our experience with energy, passion and presence to all guests on each of the floors of the new client site in Green Park. Reporting into the Workspace Lead, this vital fluid position which sets the tone of the flow of the user experience. The individual will need to be a strong team player, working well and supporting colleagues as well as confident to use their own initiative in a challenging customer-facing environment where a flexible approach is required coupled with the ability to provide strong and positive customer service. The position is very customer facing and involves daily interaction with customers, employees and suppliers. A high degree of expertise in communication and customer focus is required to ensure a professional and efficient support function.
Key Responsibilities
* Have total ownership of designated floors and the surroundings areas to ensure the best work experience.
* Collaborating with IT, maintenance, cleaning and other key departments to ensure timely reporting and closing out of tickets and jobs
* Carry out audits of the floors to ensure standards are met.
* Work with these teams to book in works at times suitable for client where minimal disruption and customer satisfaction are prioritised
* Develop and maintain fantastic communication with key colleagues
* Daily management of meeting rooms ensuring general tidiness and working AV equipment
* Providing support at request to meetings to ensure smooth running for client
* Manage stationery stock within the print areas
* Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and think spaces
* To be an ambassador for Three technology applications to support managing the floors as well as encouraging personnel to use daily
* Support the Facilities team in the management of all sub-contracted services and ensure all services provided are resourced and maintained to a high standard and within the client’s guidelines
* Report health and safety hazards and raise tickets to both facilities and IT related Helpdesk
* General manual handling
* Ensure all building communication is up to date and in line with company expectations and have relevant, in date information always displayed. Including, but not limited to, building notice boards, Clip frames, floor maps, and fire warden / first aid lists
* Become a Moves and Changes liaison, provide portering and planning support when required
* Management of the retained partner service.
* Key focus on Egencia and Kellys storage with development of reporting and key stats on a monthly basis
* Provide cover and assistance to other assigned floors when required
* Ad hoc admin duties
* Support the clear desk policy to ensure desk are hygienically cleaned
* To be a champion and advocate for CBRE four key values, which serve as the foundation
* Completion of yearly reviews for all team members ensuring development and improvement are key to each individual
* Act as fire marshal for floor ensuring safe evacuation
* To complete all E Learning modules on time and with no manager escalation
* Ensure the teams training is up to date
* Carry out training of team of all H&S, technology and customer service skills identifying areas for improvement or learning to help develop a strong progressive team
