Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
Helpdesk Coordinator – Ferndown - Up to £25,000 per annum
This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services.
Your role:
* Act as the first point of contact for new calls into the business from either current client’s as well as new enquiries
* You will quickly establish the reason for the call and take prompt and timely steps to resolve
* Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow
* Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork
* Smoothly prioritise workload so most urgent and critical cases tale priority
* Collaborate seamlessly across all business departments for optimal efficiency
* Cultivate a knowledge base for quicker problem resolution and maximum team efficiency
* Track all resolution progress and ensure all relevant parties are up to date with status updates
Requirements:
* This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment
* You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do
* You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling
* A background in facilities would be a great advantage
Salary dependent on experience - Up to £25,000 per annum
Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch