Sales Support

Sales Support, Southampton

Are you eager to set out on a well-defined career journey that's filled with both promising opportunities and stimulating challenges aimed at your personal growth? We're on the lookout for someone to become an integral part of this vibrant, united, and friendly team. Here, they don't just recognise your skills they actively nurture and develop them (and we've got plenty of success stories to share with you).

This role offers you a structured career path complete with a customised training plan, ensuring that your progression is not just possible but encouraged and supported every step of the way. If you excel in communication and take pride in delivering outstanding customer service, this role is perfectly suited for you. The role is full time and permanent. Its based in Southampton City Centre and you will be working in an open-plan office as part of a small team within a large and successful business.

The Role:

* Delivering exceptional customer service via email and phone

* Developing and nurturing customer relationships through regular communication

* Making clients feel valued and appreciated

* Upholding high customer service standards by addressing client concerns promptly

* Managing a team inbox for efficient client communication

* Responding promptly and accurately to customer queries

* Processing customer orders with high attention to detail

* Providing detailed product information to assist customer decision-making

* Maintaining accurate records of client interactions and transactions

* Presenting retention offers and solutions to clients

* Collaborating with internal teams and Account Managers for sales support

* Enhancing customer relationships through effective collaboration on marketing and promotional activities

The Person:

For success in this role, strong communication skills and effective negotiation skills are essential. Being open to continuous personal and professional growth is crucial, as we are specifically looking for someone that wants a long term career.

Managing multiple tasks simultaneously should be second nature, maintaining quality and staying focused on objectives. Proficiency in Microsoft Office is necessary, along with a proactive approach to problem-solving. If you are eager to make a significant impact in a dynamic environment and possess the required qualities, we would be delighted to hear from you.

Additional Information:

* Working hours Monday to Friday with weekends off

* Excellent training and growth prospects

* Competitive salary, negotiable for experienced candidates

* 25 days of annual leave plus bank holidays

* Contributory Pension scheme (4.5% from Employee and 4.5% from Employer)

* An abundance of exciting benefits and perks at work

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie