Posted in: Administrative and Support Services in South West England | Posted: |
TeamJobs are working with a well known Manufacturing company in Poole who are looking for 2 Customer Service Fault Co-coordinators to join their team on an on-going temporary basis. This is a fantastic opportunity for candidates with previous call centre experience.
Details
Hours are between 19:30-06:00 Monday to Friday and 16:30-09:30 Saturday, Sunday and Bank Holidays.
30 hours per week - 5 Days a week
6 hour shifts
£15.26per hour
1 weekend in 3 with days 2 days off in lieu in the week.
Role is not easily accessible via public transport, full driving license is a must for access to the role in the early/late hours.Duties include
Developing a strong understanding of the customers requirements.
Monitoring of fault management systems
Take calls from customers, switchboard callers and other members of the public.
Follow Daily Tasks schedule
Pay close attention to relevant contract information
Handle and respond to emails and actioning according to the relevant contract
What does the ideal candidate look like?
Ability to work under pressure and handle multiple tasks
Follow processes
Make decisions
Experience with Microsoft and CRM Systems
If this sounds like you, please APPLY NOW! This role is starting immediately
INDCT