Posted in: Customer Service/Call Centre in South West England | Posted: |
Customer Service Coordinator/Administrator
Exeter outskirts
Permanent
£27k - £28k
Do you want to work in a stunning location on the outskirt of Exeter close to good transport links?
A fantastic role offering fabulous benefits, brand new modern offices/Facilities and a chance to grow within the Housing industry!
You will be working within the Customer Service team to assist customers with defects and aftercare on their properties and providing a high level of customer service at all times.
Responsibilities:
Liaison and coordinating contractors & maintenance teams to provide support to properties
Speaking with customers reporting defects / creating reports
Booking in appointments and keeping customers informed at all times
Raising work schedules and using the Coins systems
One day a week to provide more Administration support for the team
Occasional site visits if needed
Experience required:
Proven experience working within a customer focused role
Ideally worked within Housing/Construction sector but not essential
Good IT skills & knowledge of the Coins system ( training can be given )
Experience within administration
Team player, excellent communicator
Good telephone manor and problem solver
The client are offering a competitive benefits package and lots of benefits to include provide medical insurance, access to purchase additional holiday, share scheme, cycle to work and lots more.
Working within a well-established company and having the opportunity to progress within the Housing sector