Posted in: Customer Service/Call Centre in South West England | Posted: |
Job title: Faults Coordinator (Nights)
Location: Poole (On-Site)
Contract length: 6+ months initial contract
Working hours: Night shifts; Monday - Friday, with 1 in 3 weekends
Pay rate: £15.68 per hour
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Faults Coordinator on behalf of a leading infrastructure company.
Job purpose:
This role is responsible for the effective handling of faults in line with our customer’s contract requirements working on a prestigious and essential availability-based traffic signal maintenance contract. You will develop an expert understanding of our customer’s requirements and support our London Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department within the company and with both internal and external customers.
The first 4 months of training will be in the office, after this you will have the opportunity to work from home 2 days a week.
We are a 365 24/7 department, this role is shift based working shifts Mon-Fri between 19:30-06:00 on a 3 week rotational basis and working 1 in 3 weekends 16:30-09:30.
Responsibilities:
* Telephony and e-mail correspondence.
* Intelligent allocation of faults to Field Service engineers including those that are time sensitive and urgent to maximize output and limit travel, also ensuring that faults are dispatched to an appropriately skilled engineer.
* Ensuring that all faults are reported, and information appropriately checked to support high levels of operational productivity.
* Managing fault attendance feedback from our Field Service engineers and ensuring this is recorded on the customer system accurately in line with contract requirements.
* Liaising with various third parties to ensure faults are appropriately managed.
* Liaising with our customer to deliver their contract requirements.
* Escalating risks or issues to a Senior Fault Coordinator or Team Leader
Qualifications/Experience:
* Strong administrative and customer service skills
* Confident systems user, able to use different IT platforms
* Good communicator, able to liaise between multiple teams and clients
* Able to work shift patterns between the hours of 19:30-06:00
RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us.
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