Posted in: Engineering in Bristol | Posted: |
This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Helpdesk team.
We are looking for an experienced Helpdesk advisor to join our highly skilled technical team who are responsible for managing and maintaining queries from business customers.
Responsibilities:
Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
Support mobile systems for both the company and clients
Provide technical support to field operatives and mobile device users
Carry out Operating System re-loads, Stage Devices for deployment
Provide quality and assurance for our customers
Be an ambassador for the team in all interactions with clients & business managers
Some knowledge of the following would be of benefit:
Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other Customer support software packages)
Requirements:
Warehouse Management or ERP systems, WiFi Infrastructure.
Demonstrable interest in Technology and IT
Excellent spoken and written English
Good organisational and fault-finding skills
Hrs - Monday to Friday 8:30am – 5pm in Avonmouth
If you are looking for a Helpdesk role in a welcoming and friendly business then please send your cv through now
